Last Updated: January 12, 2025

Return Period

– We offer a 30-day return period for all purchases
– The return period begins from the date of delivery
– Returns must be initiated within 30 days of receiving your order
– Returns requested after 30 days will not be accepted

Eligible Items

Returnable Items

– Unused QuickBooks Desktop licenses
– Unopened software packages
– Unactivated product keys

Non-Returnable Items

– Activated software licenses
– Downloaded software
– Used or installed products
– Services that have already begun
– Customized products or services

Return Process

Initiating a Return

  1. Contact our customer service team within 30 days of delivery
  2. Provide your order number and reason for return
  3. Receive a Return Authorization (RA) number
  4. Follow the provided return instructions

Return Instructions

– Package items securely in original packaging if possible
– Include the RA number on the outside of the package
– Ship returns to:
QBOnlineHub Returns
275 Cumberland St, Suite 4
Memphis, TN 38112, USA

Refund Information

Refund Processing

– Refunds will be issued to the original payment method
– Processing time: 7 business days after receiving the return
– Shipping costs for returns are the responsibility of the customer
– Original shipping charges (if any) are non-refundable

Refund Amount

– Full refund for items returned in original condition
– Partial refund may be issued for damaged or incomplete returns
– No refund for items that don’t meet return criteria

Damaged or Incorrect Items

Damaged Items

– Report damaged items within 48 hours of delivery
– Include photos of damage with your return request
– We will cover return shipping for damaged items
– Replacement or refund will be processed upon inspection

Incorrect Items

– Report incorrect items within 48 hours of delivery
– We will send a return shipping label
– Correct item will be shipped once return is received
– No additional charges for shipping correct items

Cancellations

– Orders can be cancelled before processing begins
– Cancellation requests after shipping will follow return policy
– Services can be cancelled according to service agreement terms

Exchange Policy

– Direct exchanges are not available
– Return the unwanted item and place a new order
– Contact customer service for assistance with exchanges

Digital Products and Services

– Digital product returns subject to verification of non-use
– Service cancellations handled according to service agreements
– Activated licenses are non-returnable

Quality Guarantee

– All products guaranteed to be in working condition
– Technical support available for installation issues
– Defective items will be replaced at no additional cost

Contact Information

For return-related questions or to initiate a return:

QBOnlineHub
275 Cumberland St, Suite 4
Memphis, TN 38112, USA
Email: contact@qbonlinehub.com
Phone: + 1 (901) 666 6681

Policy Updates

– We reserve the right to modify this return policy
– Changes will be posted on our website
– Current policy applies at time of purchase