Last Updated: January 12, 2025

Payment Methods

Accepted Payment Methods

– Major credit cards (Visa, MasterCard, American Express, Discover)
– PayPal
– Business checks
– ACH transfers
– Wire transfers

Payment Security

– All payments are processed through secure payment gateways
– Credit card information is encrypted
– We comply with PCI DSS requirements
– We never store complete credit card information

Billing Terms

QuickBooks Desktop Licenses

– Full payment required at time of purchase
– License fees are non-refundable once activated
– Bulk purchase discounts may be available
– Pricing subject to change with notice

Bookkeeping Services

– Monthly billing for ongoing services
– Payment due within [X] days of invoice date
– Late payments subject to [X]% monthly fee
– Service suspension after [X] days of non-payment

Pricing

Price Changes

– Prices subject to change without prior notice
– Existing service agreements honored at contracted rate
– License pricing follows Intuit’s suggested retail pricing
– Volume discounts available for bulk purchases

Taxes

– Applicable sales tax will be added to orders
– Tax exemption requires valid documentation
– Customer responsible for all applicable taxes
– International transactions subject to relevant duties

Invoicing

Invoice Delivery

– Invoices sent electronically to registered email
– Paper invoices available upon request
– Invoice frequency: Monthly for services
– Immediate invoicing for product purchases

Invoice Contents

– Detailed description of services/products
– Applicable taxes and fees
– Payment due date
– Available payment methods

Auto-Billing

Recurring Payments

– Available for ongoing services
– Requires customer authorization
– Processed on agreed billing date
– Email notification sent before processing

Auto-Billing Changes

– Update payment method through customer portal
– 3 business days notice required for changes
– Failed payments automatically retried
– Service interruption possible after failed payments

Late Payments

Late Payment Policy

– Grace period: [3] days
– Late fee: [1.2]% of outstanding balance
– Multiple late payments may affect service terms
– Collections process initiated after [7] days

Payment Plans

– Available for qualifying customers
– Must be arranged in advance
– Subject to approval
– Additional terms may apply

Refunds

Refund Processing

– Processed to original payment method
– Processing time: 3-5 business days
– Subject to return policy terms
– Partial refunds for partial service periods

Non-Refundable Items

– Activated software licenses
– Completed bookkeeping services
– Setup fees
– Processing fees

Disputes

Billing Disputes

– Must be reported within 30 days
– Required documentation:
– Invoice number
– Dispute reason
– Supporting evidence
– Resolution timeline: 5-10 business days

Resolution Process

  1. Submit dispute in writing
  2. Investigation period
  3. Resolution notification
  4. Adjustment if warranted

Account Termination

By Customer

– 30 days written notice required
– All outstanding balances must be paid
– Final invoice provided
– Data handling per agreement

By Company

– Non-payment
– Terms violation
– Fraudulent activity
– Written notice provided

Contact Information

For billing-related questions or concerns:

QBOnlineHub

275 Cumberland St, Suite, 4,M emphis, TN 38112, USA

Email: contact@qbonlinehub.com
Phone: + 1 (901) 666 6681

Documentation Requirements

New Accounts

– Business verification documents
– Tax ID information
– Authorized contact information
– Payment method verification

Changes to Billing

– Written authorization required
– Identity verification
– Updated payment information
– Service agreement amendments