Last Updated: January 12, 2025

## QuickBooks Desktop Licenses

### What QuickBooks Desktop versions do you sell?
We offer all current QuickBooks Desktop versions including:
– QuickBooks Desktop Pro
– QuickBooks Desktop Premier
– QuickBooks Desktop Enterprise
– Industry-specific editions
All licenses are genuine Intuit products, and we are an authorized reseller.

### How do I activate my QuickBooks license?
1. You’ll receive your license key via email after purchase
2. Download QuickBooks from the official Intuit website
3. During installation, enter your license key when prompted
4. Follow the on-screen instructions to complete activation
5. Contact our support team if you need assistance

Yes, we offer upgrade options for existing QuickBooks users. Contact our sales team with your current version details for upgrade pricing and compatibility information.

### How many computers can I install QuickBooks on?
License terms vary by version:
– Single-user licenses: Install on one computer
– Multi-user licenses: Install according to purchased user count
Check your specific license terms or contact us for details.

## Bookkeeping Services

### What bookkeeping services do you offer?
Our bookkeeping services include:
– Monthly reconciliation
– Financial statement preparation
– Accounts payable/receivable management
– Payroll processing
– Tax preparation assistance
– Financial reporting

### How do you handle sensitive financial information?
We maintain strict confidentiality and security measures:
– Encrypted data transmission
– Secure file storage
– Limited access protocols
– Regular security audits
– Confidentiality agreements
– Industry-standard security practices

### What is your turnaround time for bookkeeping services?
– Monthly bookkeeping: Completed by the 15th of following month
– Bank reconciliation: Within 5 business days
– Financial statements: By month-end
– Custom requests: Timeline provided upon request

## Shipping and Delivery

### What are your shipping times?
– Processing time: 1-2 business days
– Delivery time: 3-5 business days
– Free shipping on all orders
– US shipping only

### Do you ship internationally?
No, we currently only ship within the United States.

### Where do you ship from?
All orders ship from our facility in Memphis, TN.

## Returns and Refunds

### What is your return policy?
We offer a 30-day return policy for:
– Unused software licenses
– Unactivated products
– Unopened items
Contact customer service to initiate a return.

### How do I request a refund?
To request a refund:
1. Contact customer service within 30 days of purchase
2. Provide order number and reason for refund
3. Follow return instructions if applicable
4. Refund processed within 3-5 business days

## Technical Support

### What technical support do you provide?
We offer:
– Installation assistance
– Activation support
– Basic troubleshooting
– Setup guidance
– Email and phone support

### What are your support hours?
[Insert your support hours and time zone]

### How do I contact technical support?
– Email: [Insert support email]
– Phone: [Insert support phone]
– Response time: Within 24-48 hours

## Account Management

### How do I create an account?
Visit our website and:
1. Click “Create Account”
2. Fill in required information
3. Verify your email
4. Complete business profile

### Can I track my orders online?
Yes, through your account you can:
– View order history
– Track shipments
– Download invoices
– Manage subscriptions

## Payment and Billing

### What payment methods do you accept?
We accept:
– Major credit cards
– PayPal
– Business checks
– ACH transfers
– Wire transfers

### Do you offer payment plans?
Contact our sales team for information about:
– Payment plans
– Volume discounts
– Enterprise pricing
– Custom solutions

## Business Hours and Contact

### What are your business hours?
[Insert your business hours and time zone]

### How can I contact you?
QBDAdvisor
275 Cumberland St, Suite 4
Memphis, TN 38112, USA
– General inquiries: [Insert email]
– Sales: [Insert email]
– Support: [Insert email]
– Phone: [Insert phone]

## Security and Privacy

### How do you protect customer data?
We implement:
– Encrypted transactions
– Secure data storage
– Regular security audits
– Access controls
– Privacy policy compliance
– Industry-standard security measures